Privacy Policy

Effective Date: 12 January 2026

This Privacy Policy explains how Mateak Holdings Limited (“we”, “our”, “us”) collects, uses, discloses, and safeguards information provided by visitors to our website mateakholdingslimited.com. We are committed to protecting your privacy and handling your information in a transparent and secure manner.

1. Information We Collect

We may collect the following types of information when you visit or interact with our website:

a) Personal Information

Information you voluntarily provide through contact forms or inquiries, including:

• Full name
• Company name
• Email address
• Phone number
• Country
• Inquiry details or messages

b) Technical Information

Automatically collected information, including:

• IP address
• Browser type and version
• Device information
• Pages visited and time spent on the site

This information is used for website performance, security, and analytics purposes.

2. How We Use Your Information

We use collected information to:

• Respond to inquiries and business communications
• Provide product information and export-related details
• Improve website functionality and user experience
• Maintain website security and prevent misuse
• Comply with legal and regulatory obligations

We do not sell, rent, or trade your personal information to third parties.

3. Legal Basis for Processing

We process personal data based on:

• Your consent when submitting information
• Legitimate business interests related to export operations
• Compliance with applicable laws and regulations

4. Data Sharing and Disclosure

Your information may be shared only when necessary with:

• Internal teams handling inquiries and operations
• Trusted service providers supporting website hosting or email services
• Regulatory or legal authorities where required by law

All third parties are required to handle data securely and confidentially.

5. Data Retention

We retain personal information only for as long as necessary to:

• Fulfill the purposes outlined in this policy
• Maintain business records
• Meet legal and compliance requirements

6. Cookies and Analytics

Our website may use cookies or similar technologies to:

• Analyze website traffic
• Improve user experience
• Understand visitor behavior

You may adjust your browser settings to refuse cookies if you prefer.

7. Data Security

We implement appropriate technical and organizational measures to protect personal information against unauthorized access, disclosure, alteration, or destruction.

While we take reasonable precautions, no internet transmission is completely secure.

8. International Visitors

If you access our website from outside Tanzania, please note that your information may be processed and stored in Tanzania or other jurisdictions where our service providers operate.

9. Your Rights

Depending on applicable laws, you may have the right to:

• Request access to your personal information
• Request correction or deletion of your data
• Withdraw consent for data processing

Requests can be made using the contact details below.

10. External Links

Our website may contain links to external websites. We are not responsible for the privacy practices or content of third-party websites.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

12. Contact Information

For questions regarding this Privacy Policy or how your data is handled, please contact:

Mateak Holdings Limited
Email: export@mateakholdingslimited.com
Phone/WhatsApp: +255743727727
Location: Tanzania